Terms of service

Terms and Conditions

Mantinaman SIA, registration No. 40203771540, registered address: Duntes iela 31-14, Riga, Latvia (hereinafter referred to as the “Online Store”), provides the content available on its website and offers products and services in accordance with the Terms and Conditions set out below.

1. General Terms

If a consumer purchases products or services through the website, such an agreement between the parties shall be considered a distance contract and shall be governed by the laws and regulations of the Republic of Latvia applicable to distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers Regulations on Distance Contracts, and other applicable legal acts.

2. Placing Orders

The prices and specifications of the products sold in the Online Store are indicated next to each product.

To place an order, add the desired products to your shopping cart. Complete all required fields and select the most suitable delivery method. The total order cost, including delivery, will then be displayed on the screen. Complete the payment to finalise your order.

3. Payment Terms

The currency used on the website is the euro (EUR). Purchases can be paid for using the following payment methods provided by the payment platform MakeCommerce, operated by Maksekeskus AS.

Only include the payment methods that are available in your Online Store:

  • Latvian online banking payments: Swedbank, SEB, Citadele and Luminor;

  • Estonian online banking payments: Swedbank, SEB and Luminor;

  • Lithuanian online banking payments: Swedbank, SEB and Luminor;

  • Finnish online banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, Pohjola, POP Pankki, S-Pankki and Säästöpankki;

  • Visa/Mastercard payments.

Important: When paying via online banking, confirm your order and click the “Return to Merchant” button.

Personal data required to process payments is transferred to the licensed payment institution Maksekeskus AS.

The contract enters into force once payment to the Online Store has been successfully completed. If, for any reason, it is not possible to fulfil an order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after the notification.

4. Delivery Terms

Products are delivered to the following country: Latvia.

Purchased products are delivered using the following methods:

  • Omniva parcel locker;

  • DPD parcel locker;

  • Venipak parcel locker;

  • Unisend parcel locker;

  • SmartPosti parcel locker;

  • Courier delivery.

All duties and taxes payable to receive a shipment at its destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed.

Purchased products are delivered to the address specified by the Buyer within 3–5 business days. In exceptional circumstances, we reserve the right to deliver products within up to 45 calendar days, provided that the customer is informed accordingly.

5. Right of Withdrawal

The Buyer has the right to withdraw from the purchase within 14 calendar days of receiving the product. Depending on the type of product, statutory withdrawal rights may not apply in certain cases. Any applicable exception must be clearly specified and explained.

The right of withdrawal does not apply to Buyers who are legal entities.

To exercise the 14-day right of withdrawal, the products may only be used for their intended purpose. During the withdrawal period, the consumer is responsible for preserving the product's quality and safety.

If a product is used improperly or damaged due to careless handling, failure to follow the instructions, loss of the original packaging or significant damage to the packaging, the Online Store reserves the right to reduce the refund in proportion to the decrease in the product's value, where permitted by applicable law.

To exercise your right of withdrawal, you must complete the withdrawal form available here and send it to info@mantinaman.lv within 14 days of receiving the products.

The Buyer must return the products to the Seller without undue delay and no later than 14 days after sending the withdrawal form to the Online Store.

Upon receiving the returned products, the Online Store will refund all payments received from the Buyer under the distance contract without undue delay and no later than 14 days after receiving the withdrawal notice, subject to the Seller's right to withhold the refund as described below.

The Seller has the right to withhold the refund until the products have been received or the Buyer has provided evidence that the products have been sent back, whichever occurs first.

If the Buyer has chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not obliged to reimburse the additional delivery costs.

The Online Store shall not be liable for delays in or failure to fulfil its obligations, or other forms of non-performance, caused by circumstances or obstacles beyond its reasonable control.

The Online Store reserves the right to refuse to sell products and request their return from the Buyer if the price displayed in the Online Store is significantly lower than the market price due to an error.

6. Consumer Rights Regarding Non-Conforming Products

The Online Store is liable for any lack of conformity of products with the contract that existed at the time of delivery and becomes apparent within the period prescribed by applicable consumer protection legislation.

The Buyer must notify the Seller of any lack of conformity without undue delay and within the applicable statutory period after discovering it by submitting a complaint. The Buyer may submit a complaint by contacting the Online Store at info@mantinaman.lv.

The Online Store is not responsible for defects arising after delivery to the Buyer where such defects are not attributable to the Seller.

If purchased products have defects for which the Seller is responsible, the Buyer has the right to request that the defects be remedied or that the products be replaced with new products free of charge, in accordance with applicable law.

If the products cannot be repaired or replaced, the Seller shall refund the payments due to the Buyer under the distance contract in accordance with applicable law.

The Seller shall provide a written response to a consumer complaint within 15 days.

7. Processing of the Buyer's Personal Data

The Online Store processes personal data provided by the Buyer when placing an order, such as first and last name, email address and other information necessary to process the order and fulfil the contract.

The Online Store transfers personal data to delivery service providers where necessary to ensure the delivery of purchased products.

If you have explicitly consented to receiving our marketing communications, including newsletters, we may occasionally contact you with information about our services and latest offers.

For this purpose, we may process the email address you provided when subscribing to marketing communications.

The Buyer may unsubscribe from marketing communications at any time by notifying us at info@mantinaman.lv or by using the unsubscribe mechanism provided in the relevant communication, where available.

Further information about the processing of personal data is available in our Privacy Policy.

8. Dispute Resolution

For matters not covered by these Terms and Conditions, the Buyer and the Seller undertake to comply with the applicable laws and regulations of the Republic of Latvia.

The parties shall endeavour to resolve any disputes arising between the Seller and the Buyer through mutual negotiations or written correspondence.

If a dispute cannot be resolved through negotiations or correspondence, it may be referred to the competent courts of the Republic of Latvia in accordance with applicable law.

Disputes between the Buyer, acting as a consumer, and the Seller may also be submitted to the Consumer Rights Protection Centre of Latvia or the competent courts of the Republic of Latvia.

The Buyer may also have the right to use other applicable alternative dispute resolution mechanisms in accordance with the legislation of Latvia and the European Union.